Important Toronto Refund Information

Please read the following message from our travel company regarding the refund process.  I will be sending e-mails with this information this week and contacting parents by phone.  Please let me know if you have questions or concerns at kyle.axford@burnabyschools.ca.


Dear Parents and Guardians, 

We have begun the claims process with Manulife on behalf of Byrne Creek Community School. To finalize the claim, the legal and claims departments at Manulife Insurance Company and Active Care Management requires an authorization release from every participant on the trip (or a parent/legal guardian if the participant is 18 years or younger). We have approval from Manulife to acquire the authorizations electronically through a secure and customized link for ease of process. This form directs the insurer to reimburse Ellison Travel & Tours any and all approved funds related to the claim. We will then in turn reimburse the school 100% of the benefits issued by Manulife.  

Please see instructions below on how to complete the online form and by what date.  Only once ALL authorizations are received can Manulife finalize the claim and release the insurable funds. The form will take approximately 1-2mins to complete and is accessible on any electronic device including a phone, computer and/or tablet.  

Students (18 years of age or younger): 

·         a parent or legal guardian must complete the required information on behalf of the student 

·         enter the legal name of your child (or children) as it appears on their passport 

·         all fields are mandatory  

·         you must hit submit at the bottom of the form, once you have clicked submit you will receive a confirmation message saying that your form has been submitted 

  

Students/Travellers (19 years or older) 

·         you may complete the form yourself 

·         when Question #4 asks you for your child's name please enter "Not Applicable" 

·         enter your legal name as it appears on your passport 

·         all fields are mandatory  

·         you must hit submit at the bottom of the form, once you have clicked submit you will receive a confirmation message saying that your form has been submitted 

Find your custom form: ONLINE FORM 

DUE DATE: All electronic authorizations must be submitted no later than  April 24, 2020. If we are missing even one form, the claim cannot be finalized. This step is vital to the claims process and we ask for your cooperation in support of the group claim. 

Once all electronic forms are collected the claim is submitted and the school can expect a wait time of 8-12  weeks to receive the insurable funds. 

Ellison Travel & Tours and Manulife continue to work diligently on a large number of claims at this time. We appreciate your continued patience. 

Please direct all questions to your appointed group administrator. 

Thank you for your cooperation and understanding,  

Jenn Burling